REFUND/RETURN POLICY
At Pearls Locker, we understand that ordering online can be challenging. Our goal is to provide you with a seamless and enjoyable online shopping experience.
Please note that we have specific return policies in place. We do not offer refunds. However, exchanges are allowed and must be done within 3 days from the time the order was delivered. We do not accept returns on sale items, custom items, white items, unworn items and lace items. These items are considered final sale and are not eligible for return. All digital products are Final Sale.
Instead, we offer exchanges for eligible items. If you wish to make an exchange, please reach out to us via email at Info@pearlslocker.com, please allow up to 72 hours for a response & we only respond to emails on weekdays only (excluding any holidays). Kindly provide us with the order number and the reason for the exchange.
If you have any questions or need assistance before placing your order, please feel free to contact us. Our team is dedicated to helping you in any way we can!
Once an order has been placed, it cannot be canceled.