Refund policy

Pearl’s Locker

Refund & Exchange Policy

At Pearl’s Locker, we are committed to providing high-quality products and a seamless shopping experience. Customers are encouraged to review this policy carefully prior to completing their purchase.

By placing an order with Pearl’s Locker, the customer acknowledges and agrees to the terms outlined below.

ALL SALES ARE FINAL

All purchases made through www.pearlslocker.com are final sale.

We do not offer refunds under any circumstances.

Order Processing & Shipping

Orders are processed within 1–10 business days, excluding weekends and holidays.

During peak periods, including holidays and promotional sales, processing times may be extended. Shipping carriers may also experience delays during these periods, which are outside of Pearl’s Locker’s control.

Once an order has shipped, delivery timelines are determined by the carrier.

Exchange Eligibility

Exchanges are offered only for eligible items under the following strict conditions:

  • Exchange requests must be submitted within 3 days of confirmed delivery.

  • Items must be unworn, unused, and unwashed.

  • Items must remain in original condition with all tags attached.

  • Items must be free of stains, odors, makeup, deodorant marks, pet hair, or any signs of wear.

  • Items must not be altered in any way.

Requests submitted after 3 days from confirmed delivery will not be approved.

Final Sale Items (Non-Exchangeable)

The following items are strictly FINAL SALE and are not eligible for exchange under any circumstances:

  • Sale or clearance items

  • Custom or made-to-order items

  • White items

  • Lace items

  • Bodysuits, undergarments, or intimate apparel

  • Items marked “Final Sale”

  • All digital products

No exceptions will be made.

Damaged or Incorrect Items

If a customer receives a damaged, defective, or incorrect item, they must notify us within 48 hours of confirmed delivery.

Customers must email:
Info@pearlslocker.com

The email must include:

  • Order number

  • Clear photos of the item

  • Detailed description of the issue

Failure to notify Pearl’s Locker within 48 hours voids eligibility for replacement.

If approved, Pearl’s Locker will cover the cost of replacement shipping for verified damaged or incorrect items only.

How to Request an Exchange

To initiate an exchange request, customers must email:

Info@pearlslocker.com

The request must include:

  • Full name

  • Order number

  • Item(s) requesting exchange

  • Reason for exchange

Please allow up to 72 business hours for a response.
Customer service operates Monday–Friday only, excluding holidays.

If approved, detailed return instructions will be provided.

Return Shipping Responsibility

Customers are fully responsible for all return shipping costs related to exchanges.

Pearl’s Locker is not responsible for:

  • Return shipping fees

  • Lost or stolen return packages

  • Shipping delays

  • Items damaged during return transit

We strongly recommend using a trackable shipping service. Exchanges cannot be processed for items that are not received.

Inspection & Approval

All returned items are subject to inspection upon arrival.

Pearl’s Locker reserves the right to deny an exchange if the item:

  • Shows signs of wear

  • Has been washed

  • Has missing tags

  • Contains stains, odors, or damage

  • Does not meet our exchange standards

If a return is denied, the item will be shipped back at the customer’s expense.

Store Credit Policy

Approved exchanges are issued as store credit only.

To receive store credit, customers must create an account using the same email address used for the original purchase.

Store credit:

  • Is issued digitally

  • Does not expire

  • Is non-transferable

  • Cannot be redeemed for cash

If the replacement item exceeds the original purchase amount, the customer is responsible for paying the difference.

If the replacement item is less than the original purchase amount, the remaining balance will remain as store credit.

Original shipping fees are non-refundable.

Please allow 5–7 business days for processing once the return has been received and approved.

Order Cancellations

Once an order has been placed, it cannot be canceled, modified, or changed.